Bonbon Facepainting – Cancellation, Rescheduling & Payment Policy
At Bonbon Face painting, we are committed to providing professional and reliable services for your event. To ensure fairness and smooth scheduling, we have established the following cancellation, rescheduling, and payment policies. By booking with us, you agree to the terms outlined below.
1. Payment Terms
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An invoice will be issued once we confirm your booking, outlining the service fee.
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To secure your booking, payment must be made within 5 days of receiving the invoice.
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If payment is not received within this timeframe, your booking may be canceled, and the slot released to other clients.
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We accept payments via bank transfer.
2. Cancellations & Refunds
Client-Initiated Cancellations
If you need to cancel your booking, refunds will be issued as follows:
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More than 7 days’ notice (before the event date):
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Full refund of any payments made.
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Option to reschedule at no additional cost (subject to availability).
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3 to 7 days’ notice:
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50% refund of the service fee amount.
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Less than 72 hours’ notice (3 days or less):
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No refund will be issued.
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Rescheduling may be considered on a case-by-case basis, subject to availability and a rebooking fee.
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Same-day cancellations:
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No refund or rescheduling.
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Bonbon Face painting-Initiated Cancellations
In the rare event that we need to cancel due to unforeseen circumstances (e.g., illness, emergency, or other factors beyond our control), we will:
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Offer a full refund of any payments made, including the deposit.
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Prioritize rescheduling at a time that works for you.
3. Rescheduling Policy
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If you need to reschedule your booking, please provide at least 72 hours' notice before your event.
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Rescheduling requests within less than 72 hours will incur a 25% rebooking fee, as we may have turned down other bookings for your reserved slot.
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Rescheduling is subject to availability. If we cannot find a new date, the cancellation policy will apply.
4. Event Setup & Arrival Time
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The face painter will arrive 10 to 15 minutes before the scheduled start time to set up.
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Please ensure there is an accessible shaded area, table, and two chairs available for setup. If you require the artist to bring their own table and chairs, please let us know in advance.
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If extra setup time is required due to event logistics, please inform us ahead of time so we can accommodate.
5. Weather Policy (For Outdoor Events)
We recommend having a backup plan for outdoor events in case of bad weather.
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If you notify us at least 24 hours in advance of a weather-related cancellation, we will attempt to reschedule your booking at no extra charge.
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Same-day weather cancellations will follow the standard cancellation policy (no refund).
If we arrive at your event and it is cancelled due to weather, full payment is still required, as we have already committed our time and resources.
6. Late Arrivals & Event Delays
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If the client or event is delayed, our artist(s) will do their best to accommodate the full booking time, but overtime is not guaranteed.
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If the artist is kept waiting for more than 30 minutes after the agreed-upon start time, additional charges may apply, or the booking may be cancelled without a refund.
7. Exceptions
We understand that unexpected situations may arise. If you experience an emergency, please contact us as soon as possible, and we will do our best to accommodate you.
Thank you for choosing Bonbon Face painting! We appreciate your understanding and cooperation. If you have any questions, feel free to reach out.
